hsbc

sentiment_HSBC_US

POSITIVE mrsmclovell hi michaela thank you so much for letting us know about the great customer service you received from david and so glad he was able to help you we truly value your feedback and appreciate you taking the time to let u know kd

NEGATIVE mannydagreen you are not responsible to pay for a disputed charge you will receive a provisional credit if no decision is made in 10 days from the date the dispute was submitted the dispute process can take up to 30 days to process thank you md

#WellsFargo

sentiment_WellsFargo

POSITIVE solizzyboelo thank you for applying and for the positive impact youve made in your community once you ve applied if youre comfortable please consider sharing your story using impactmakers to showcase the work of student impact makers like yourself also happy early birthday anna

NEGATIVE september is national preparedness month and its important to have a plan in place before a disaster strikes check out our tips to prepare

#wellsfargo

#usbank

sentiment_usbank

POSITIVE gg24799 hi there please allow 1 2 billing cycles for your bonus points to be credited to your account if it has been longer than that please send us a dm with your phone number and we would be happy to look into this for you thanks jw

NEGATIVE rebuilding after a crisis is tough this guide will help you move forward if your home is affected by a natural disaster

#UBS

sentiment_UBS

POSITIVE strong fundamentals form the base of every successful business iqbal khan spoke to euromoney about winning this years award for excellence for the worlds best bank for wealth management and the fundamentals that got us there awards share

NEGATIVE covid 19 devastated the global economy in 2q20 but was it hu as badly as many feared read the modestly upbeat commentary on the topic from our gwm chief economist paul donovan share economics without jargon

#SunTrust

sentiment_SunTrust

POSITIVE truistnews your relentless pursuit for better will always inspire us thank you for a lifetime of courage bravery and determination

NEGATIVE missm 3 5 non clients can simply enter zeroes once the request is received you should be opted out within 10 days you may also send a written request to banks inc customer information po box 305183 mail code 7685 nashville tennessee 37230

#StateStreet

sentiment_StateStreet

POSITIVE we are shortlisted in ateaminsights data management insight awards dmiawards by for our datagx solutions best buy side data management platform and best sell side managed services solution please suppo datagx with your vote

NEGATIVE access our recent volatilitytovalue webinar with ftlive to explore how the financial services industry can manage risk and build resilience in investment operations even during a crisis

#statestreet

#SantanderBankUS

sentiment_SantanderBankUS

POSITIVE chelseagrega hi chelsea we d be happy to call you to discuss your concerns please send us a direct message with details and your best contact number so that we have an opportunity to reach out and offer our assistance remember no account info please

NEGATIVE futureesq1990 apologies about the delay we are currently experiencing higher than usual call times we apologize for the inconvenience and are working to respond to as many customers as quickly as possible

#RBC

sentiment_RBC

POSITIVE canada66231837 hi there thanks for reaching out we d recommend reaching out to our rewards team to look into this you can reach them at 1 800 769 2512 and they ll be happy to help s

NEGATIVE tune in to smallbusinessmatters series 2 ep 5 a mad scientist in a mad mad world presented by on the chatter that matters podcast

#PNCBank

sentiment_PNCBank

POSITIVE scobbbby hello thanks for reaching out we re glad to hear you had a great customer service experience today and we will be sure to share with the appropriate teams within pnc as well have a great night aw

NEGATIVE bashton87 as a result of these evaluations which were conducted independently of impacts created by covid 19 we found that more more customers are conducting their basic transactions by using atms online mobile channels this reality has caused us to make some tough decisions 2 3

#NorthernTrust

sentiment_NorthernTrust

POSITIVE congratulations to melosa ocaoimh country head ireland and carol reddy client service delivery manager at northern trust for making the herrolemodels20 lists were committed to continuing to drive positive change for gender diversity in the workplace

NEGATIVE the transition from child to adult healthcare is a challenge for low income individuals we prioritize funding to hospitals healthcare centers and community organizations providing physical or mental healthcare that addresses access issues learn more

#MUFGAmericas

sentiment_MUFGAmericas

POSITIVE collaboration can create a competitive advantage with benefits that include growth innovation productivity and the opportunity to suppo local minority owned businesses supplychain

NEGATIVE cfos must now rely more heavily on real time planning during these uncertain times here are four steps to help ensure they are asking the right questions forecasting modeling cfo

#MorganStanley

sentiment_MorganStanley

POSITIVE we are proud to join the financial alliance for racial equity an esteemed group of hbcus and industry peers focused on building sustainable economic wealth in diverse communities and increasing the number of black financial professionals

NEGATIVE the jedfoundations morgan stanley scholarship fund will suppo mental health and suicide prevention programming at 50 schools over the next 3 years including frederickcc sccyourcollege stthomasuniv towsonu mizzou and holyokecc acmh

#morganstanley

#MandT_Bank

sentiment_MandT_Bank

POSITIVE making the minimum payments on your credit card can be a great sta but paying the balance in full can be even better for your credit score learn more about the myths and facts of payments and credit scores creditmyth moneymentor mber fdic

NEGATIVE overdraft fees happen when your account goes into negative balancelearn more about why these fees occur and how to prevent them moneymentor

#keybank

sentiment_keybank

POSITIVE its branch appreciation week here at key and were celebrating the many amazing hardworking team members who go above and beyond to make our branches great share your favorite stories using thankabranch

NEGATIVE all remaining lwa payments for new york will be received this afternoon by 4 30 pm est we understand how critical these additional funds are and apologize for the inconvenience and unneeded stress this error has caused 2 3

#jpmorgan

sentiment_jpmorgan

POSITIVE ication excellence inspiration we re proud to have sponsored the usopen women s singles championship for 25 years



NEGATIVE women s leadership day kicks off tomorrow from olympian allyson felix to ww ceo mindy grossman the all star lineup of women leaders working to powerher can t be missed

#Huntington_Bank

sentiment_Huntington_Bank

POSITIVE we re working to advance equity throughout the neighborhoods we serve by providing new programs that help boost economic opportunity here are the three ways well bring that goal to life view our press release

NEGATIVE business owners are working hard during this difficult time and since youre doing it with grace we re offering some to you introducing 24 hour grace for business if your business account is overdrawn you get an extra day to cover it and avoid a fee

#GoldmanSachs

sentiment_GoldmanSachs

POSITIVE congratulations to david lang head of our salt lake city office for being named utah businessperson of the year by govherbert from investing in diverse talent to supporting entrepreneurs small businesses we re glad to contribute to the community

NEGATIVE our latest survey finds small business owners feeling disappointed frustrated and left behind

#goldmansachs

#FifthThird

sentiment_FifthThird

POSITIVE ealkerkembre hey there i d love the opportunity to help you please dm your full name phone number best time to call so we can talk about this thanks

NEGATIVE fannahhox hey hannah we re sorry to hear that to dispute these charges please call our disputes resolution department at 1 877 833 6197 simply select the appropriate product checking savings or card and then the disputes option if you need further assistance please let us know

#Discover

sentiment_Discover

POSITIVE rxcmx it truly means the world to see you shine a light on the amazing work he s doing to help his community we are definitely honored to see folks coming together to share the love and support kris

NEGATIVE brenda_crawshaw we re terribly saddened to hear how this experience has impacted our relationship and how you think about we do want to ensure that your concerns and frustrations in this situation are able to properly documented please click the link to message with 1 2

#DeutscheBank

sentiment_DeutscheBank

POSITIVE were delighted to have won the 2020 euromoney award for worlds best bank transformation a year since launching a strategic transformation to refocus on our core strengths

NEGATIVE wdrinvestigativ ag icijorg die bekmpfung von finanzkriminalitt geldwsche und kapitalflucht hat prioritt die weltweit fhrenden finanzinstitute haben milliarden investiert um die behrden effektiver zu untersttzen dies fh natrlich zu einer hheren zahl von feststellungen

#deutschebank

#CreditSuisse

sentiment_CreditSuisse

POSITIVE euromoney congratulations to on receiving a global excellence in leadership award view the full results here https

NEGATIVE today we join the informal working group of the taskforce on nature related financial disclosures tnfd s goal is to build awareness and capacity to reduce the negative impacts of the financial sector on nature and leading the way in biodiversity

#Citibank

sentiment_Citibank

POSITIVE what a series huge congratulations to the dallasstars for winning the second round of playoffs best of luck in the next round

NEGATIVE natural disasters come in a variety of forms including hurricanes learn how to prepare for one in case of an emergency

#citibank

#CapitalOne

sentiment_CapitalOne

POSITIVE ang85cali hi angela thanks for reaching out and we re sorry to hear about your experience we do not have account access here in an effo to keep your information secure but we ll be happy to guide you in the right path to be sure is this in regard to a credit card account mc

NEGATIVE palmainick we too will be losing our mind no judgement here

#BNYMellon

sentiment_BNYMellon

POSITIVE 9 11 will forever be a day of remembrance let us neverforget those who were lost their families friends and the many who had the courage to defend freedom on that day


NEGATIVE what does the future hold for esg and green financing investments learn from our experts and a panel of industry leaders

#BNPParibas

sentiment_BNPParibas

POSITIVE the expertise of the greatest champions can be a source of inspiration motivation for future tennis talents anks to noahyannick chrissieeve johnmcenroe eliweinstein for their tips to our teamjeunestalents to know more wearetennis

NEGATIVE carolinecourtin discover billie jean king an emblematic figure in the battle for equal rights and legendary tenniswoman

#bnpparibas

#BBT

sentiment_BBT

POSITIVE truistnews your relentless pursuit for better will always inspire us thank you for a lifetime of courage bravery and determination

NEGATIVE shire_orbust jesse i am sorry to hear that you had unauthorized charges on your account i understand that you filed a dispute on the transactions if you have any questions about your claim the fraud department can be reached at 866 802 4955 mon fri 8 30 am to 5 00 pm norma

#bbt

#Barclays

sentiment_Barclays

POSITIVE pacynawood hi zoe sorry to hear that you had a long wait to get through but i will certainly pass this amazing feedback across to lavanya and her manager great to see she did a fantastic job siobhan

NEGATIVE wadds44 hi there i am sorry you think it s the worst can you tell me what s happening when you try and use it are you getting any error codes or numbers andy

#barclays

#BankofAmerica

sentiment_BankofAmerica

POSITIVE abigailhustle we think the shi looks great and even better supports a great cause we hope to see you in one on game day

NEGATIVE determine a reasonable goaland stick to it for example each month i will spend less and put the difference toward my debt so my balance declines by at least 100 4 7

#askRegions

sentiment_askRegions

POSITIVE the need to protect our assets goes back ages but how we keep them safe is more complex today from physical safes to ai and encryption to safety tools like lockit empowering our customers with intelligent control and safeguards is key

NEGATIVE our reloadable prepaid now card works practically anywhere you can use a debit card but theres no checking account needed and there are no overdraft fees just your money your way

#AmericanExpress Bank

sentiment_AmericanExpress

POSITIVE hey andy_murray venuseswilliams we wish we were in the usopen stands to cheer for our amexambassador tennis champs but were cheering for you from afar fans as the matches continue stay tuned to learn how you can cheer on your fave players from home

NEGATIVE another way merchants are moving to touchless payments not requiring signatures at checkout 15 of merchants who required signature pin for card payments say they will stop due to covid axp has not required signatures at checkout since 2018

#americanexpress

#Ally

sentiment_Ally

POSITIVE fkntoro we re glad you liked it hector thanks for being a great fan of charlottemls sm

NEGATIVE dgarzon23 we apologize for the inconvenience daniel we re unaware of any website outages at this time and everything should be up and running properly if you continue to run into any problems please give us a call at 1 877 247 2559 so our team can assist you further am

#TDAmeritrade

sentiment_TDAmeritrade

POSITIVE buckshautwe truly appreciate the positive review you re giving us we d love to show our appreciation when you have a moment please dm us your name and address so we can send you a gift

NEGATIVE chris_t_225our apologies for the system issues earlier this week we regret the inconvenience take the performance reliability of our trading platforms very seriously we re available to review any entered orders with you and can be reached at 1 800 672 2098 zj

#tdameritrade

#BMO

sentiment_BMO

POSITIVE presidentseun thank you so much for your loyalty we re happy to suppo your charity as well and wish you all the best n

NEGATIVE camhfoundation retweet today is worldsuicidepreventionday but when the world loses someone to suicide every 40 seconds one day is

#bmo

#BBVACompass

sentiment_BBVACompass

#bbvacompass